01474632888 - 07931481245 info@best2care.co.uk




1. Key Facts

  • Receipt of complaints, suggestions and compliments is everyone’s responsibility and therefore you will
    know what to say and how to respond. You need to be able to promote an open, honest and
    transparent service to encourage people to feel able to feedback and raise concerns
  • You will be involved in quality improvement planning in response to themes from both compliments and complaints received by the service. Compliments will be recognised and celebrated and staff will be supported during any complaints investigations
  • Any feedback received from Service Users or their representatives can influence positive change and
    quality delivery of care and must be discussed with your manager

2. Policy & Procedure

View Complaints, Suggestions and Compliments Policy and Procedure

3. Feedback and complaints form

4. Feedback and complaints records