(e.g. staff were supporting other service users to get coats before going out, AA was pacing and breathing heavily near the front door, other service users were making loud noises near the door…etc)

(e.g. AA began to hit his head with his fist three times. He was also shouting ‘I want to go swimming now’ he spat on staff’s face…etc.

(e.g. staff said, “okay let’s go to swimming now”, staff gave him a cup of tea, he sat on the sofa drinking his tea and was calm, the other service user stopped making noises…etc.)